TV-Mail

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In order to verify whether your modem needs to be upgraded:

• Try to enter the TV - Mail service and send an e - mail message, as described in the User Guide
• If you fail to send an e-mail message at your first attempt and the message "10404: Server Unavailable" appears on your screen , check whether the type of your modem is " ECI B-FOCUS MULTIPORT 342+" (the modem's type is written at the bottom of the modem).
• Check whether the modem's manufacturing date is between 02/2005 and 06/2006. The date is written at the bottom of the modem.
• In this case, you will have to upgrade your modem, by following one of the procedures specified in the links here below, given that you are a subscriber to DSL Access Home256 or DSL Access Home512 or DSL Access Home1000.
• Follow the upgrade instructions according to the type of your modem.

1. If the type of your modem is " ECI B-FOCUS MULTIPORT 342+A", click here for the modem upgrade instructions.
2. If the type of your modem is " ECI B-FOCUS MULTIPORT 342+B", click here for the modem upgrade instructions.